Becoming a Patient
We’re Here to Care for You
Once you become a patient with us, you have access to leading-edge treatments and an entire team of medical specialists – all working together to provide you the most comprehensive care available.
We consider every one of our employees a “caregiver.” Our physicians, nurses, administrative staff, and volunteers are all guided by our commitment to deliver extraordinary care.
You may be asked to participate in a research study. Taking part in such studies is your choice. If you decide not to participate, this will not affect the quality of the care you receive. You or your legally authorized representative shall give prior informed consent for your participation in any form of research.
You have the right to appropriate assessment and management of pain.
You have the right, at your own request and expense, to consult with a specialist. You have the right to access protective services. Assistance is provided and referrals are made according to law. Resource information is provided upon request.
Refusal of Treatment
You may refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, the relationship between you and your health care providers may have to be terminated, after reasonable notice.
You have the right to formulate Advance Directives and appoint a surrogate to make health care decisions on your behalf, to the extent permitted by law. You will receive information about Advance Directives, you will have an opportunity to create an Advance Directive, it will be made part of your permanent medical record, and the terms of your Advance Directive will be followed by the staff, to the extent allowed by law. You will receive care even though you may not have an Advance Directive.
Transfer and Continuity of Care
You will not be transferred to another facility without being given a full explanation for the transfer, without provisions being made for continuing care and without acceptance by the receiving institution.
You have a right to examine your bill and receive an explanation of the bill, regardless of your source of payment. You have the right to timely notice prior to termination of your eligibility for reimbursement by any third-party payer.
Comply with clinic rules, cooperate in your own treatment, provide a complete and accurate medical history,
including current symptoms, medications you are taking, and other matters concerning your health.
Be respectful of other patients, staff and property, and provide required information concerning payment of charges.
Notify your physician or nurse about any unexpected change in your condition that concerns you.
Take part in the development of the treatment plan with your physician and other members of the health care team.
Follow the plan of care unless you have concerns, which at that time need to be expressed. If the plan of care is revised as
result of the concern, you will receive the possible consequences of not carrying out the recommended plan of care.
You are responsible for the outcomes if you do not follow the plan of care.
Pay attention to the care you are receiving.
Don’t be afraid to ask about safety measures the clinic is taking to protect you.
Educate yourself about your diagnosis, the medical tests you are undergoing and all your options.
Make sure your health care professional knows your identity before he or she gives any medication or treatment.
Consider asking a trusted family member or friend to be your advocate, to assist you in decisions and ask questions
for you while you are under stress.
Expect health care workers to introduce themselves when they enter your room.
Ask questions when you do not understand what you have been told about your care. If you don’t understand, ask again.
Be considerate of other patients and clinic staff by not making unnecessary noise, smoking or causing distractions.
Do everything to make sure your bills are paid as promptly as possible.